Customer Service Assistant – Strasburg

The Tuscarawas County Public Library System is seeking a motivated individual who will assume the role of Customer Service Assistant at the Strasburg location.   

  

Position(s):   

Customer Service Assistant – Strasburg   

  

Status:   

15 hours per week   

  

Salary:   

$13.30/hour plus paid holiday, vacation, and sick time 

  

Qualifications:  High School Diploma or equivalent; job experience and/or equivalent preferred; may be required to load, unload, lift, shelve, transfer and/or transport materials up to 50 lbs including cargo and bookdrop; provide own transportation in fulfillment of job duties; be available evenings and weekends. 

 

Job Responsibilities:   

Under the supervision of the Branch Supervisor, the Customer Service Assistant will perform a variety of library procedures; provide high quality customer service, programs, and materials to Library clients; and promotes Library service to all customers. Duties include but are not limited to:  

 

  • Provides quality circulation, reference, and reader’s advisory service to customers 

  • May plan, prepare, present, and/or assist with library programs 

  • Provides new customers with information about the Library; promotes Library information, services, and programs 

  • Provides Mobile Services Support 

  • May prepare and coordinate customer collections  

  • Interprets customers’ needs and refers them appropriately 

  • Assists with maintaining a clean and welcoming library environment 

 

Job Requirements:    

 

  • Excellent oral and written communication skills; listening and interpersonal skills; organizational skills; public speaking skills

  • Computer knowledge including Internet searching, familiar with Microsoft Word, e-mail skills and file management 

  • Comfortable with Mobile Technology 

    • Tablets, E-readers, Laptop

    • Digital downloads 

  

  

Interested persons should submit a completed job application along with a letter highlighting skills and experience in relation to this job posting through the online portal or directly to:  

  

Megann Hohman 

Human Resources Specialist 

Tuscarawas County Public Library System  

121 Fair Avenue NW  

New Philadelphia, OH 44663 

 

No phone calls, please.  

 

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