Annual Report for Website 2020

We were honored to host Ohio First Lady Fran DeWine on January 27th at our Main Library as she introduced the Ohio Governor’s Imagination Library to Tuscarawas County, thanks to the generosity of several local organizations in partnership with the United Way of Tuscarawas County, Inc. Visit or visit any public library in Tuscarawas County to register your child for Ohio Governor’s Imagination Library, and your child will begin receiving a new book in the mailbox each month, at no cost to you. FROM THE DIRECTOR’S DESK In the style of Charles Dickens, it can easily be said that 2020 was a year of challenges and a year of accomplishments; a year of difficulties and a year of opportunities. Across our system, we had plans to unveil brand new materials and services, innovative programs, and exciting partnerships. The global pandemic was not part of our year’s plan. It required our library to pause, pivot, and refocus. While the pandemic created many obstacles, it also provided many opportunities for us to provide service to you in creative and new ways. During the state’s shutdown, we established email help desks and used our VoIP phone system to continue answering your calls. While our physical library buildings were closed during the state shutdown, we increased digital material purchases and issued hundreds of new digital library cards so you would have access to library materials. To assist you and your family as you worked and learned from home, we answered your technology questions and proactively offered classes related to common technology questions. And, when we returned to the library, we determined how to safely open our doors to you. The specific activities of our original plan for 2020 may have shifted, but, in the most challenging of times, we accomplished our overall goal – serving our customers’ needs. Thank you for allowing us the privilege to serve you in 2020. Sincerely, Michelle McMorrow Ramsell MAIN LIBRARY GRAND REOPENING CELEBRATION Approximately fifteen months from the ground - breaking of the Main Library’s renovation and expansion project, the library hosted a ribbon-cutting and grand re-opening. Some 350 customers, community members, stakeholders, and library colleagues, as well as contractors and architects, were in attendance to celebrate the milestone. Following a ribbon cutting ceremony with the Chamber of Commerce, guests explored the updated library. Guided behind-the-scenes tours included staff work areas and the Mobile Service garage and office. For those who wanted to explore on their own, staff were on-hand to highlight areas that included: • Community Art Displays • Local History Area, including Preservation Station • Three Community Meeting Spaces, including presentation technology • Teen Space with Interactive Gaming Cart • MakerSpace Equipment and Oculus Go Demo • Kids’ Zone featuring Play Areas, Imagination Station, and Tween Gaming • Drive-up Window and 24/7 Lockers • Processing Space for New Materials and Holds Guests were enthusiastic about the renovation and left with a greater appreciation for the words of Stuart Dybeck that adorn a wall at the library: “The public library is where place and possibility meet.” 2020 AT A GLANCE January 30th Main Library Renovation Grand Reopening Celebration. March 18th All locations closed to the public due to the Governor’s stay-at-home order. Library staff continued to provide the community with digital and virtual services from home. May 18th All locations re-opened for staff. TCPL began providing curbside pick-up of materials and continued virtual and digital services. May 19th Mobile Services began delivering materials to homebound customers again with expanded services for area residence due to COVID-19. June 1st Mobile Services began delivering library materials to nursing homes again. The Beanstack Reading Tracker App was added for virtual summer reading tracking. July 13th All locations re-opened their doors to the public. Curbside pick-up, digital, and virtual services continued to be offered, as well as limited in-person services and Pop-Up Libraries. October 29th All locations began circulating hotspots to TCPL cardholders. December 1st Main Library started offering passport services again. November 2nd Our self-service checkout feature was added to our SEO Libraries App for more contactless options for customers. February 27th 24/7 Lockers located at the Main Library became available for customers to pick up holds. April 8th Wi-Fi was extended to the parking lots of our five locations.