TCPL Response to Coronavirus - 7.22.20 Update

Update: 7/22/20

Masks will be required to enter all TCPL locations per Governor Dewine's mask mandate.

Governor DeWine announced that beginning on Thursday, July 23, at 6:00 p.m., a statewide mask mandate will go into effect for citizens living in all 88 Ohio counties. 

All individuals in Ohio must wear facial coverings in public at all times when:

  • At an indoor location that is not a residence
  • Outdoors, but unable to maintain six-foot social distance from people who are not household members
  • Waiting for, riding, driving, or operating public transportation, such as a taxi, a car service, or a private car used for ride-sharing.

The order only requires those 10 years old or older to wear a mask. Additional exclusions include: 

  • Those with a medical condition or a disability or those communicating with someone with a disability;
  • Those who are actively exercising or playing sports;
  • Those who are officiants at religious services;
  • Those who are actively involved in public safety; or
  • Those who are actively eating or drinking.

For more information about the mandate, click here.

 

 

Update: 7/8/2020

County Library Will Welcome Back Customers with Some Limitations

On Monday, July 13th, the Tuscarawas County Public Library System will move into Phase 2 of their reopening plan that includes opening the physical buildings to customers for a grab and go service model.  

“We have been working really hard to get things in order to welcome our customers back safely,” said County Library Director Michelle McMorrow Ramsell. “At this phase, library service will look different but folks will be able to enjoy two things they have missed – browsing and selecting their own materials and using library computers.”

The County Library’s five locations have been serving the community throughout the state closures through digital materials like eBooks and audiobooks, reference phone calls, virtual helpdesk on the website, and more recently, curbside pickup of physical items.

“We will continue to offer curbside and drive-up services for those who prefer to continue with a contactless library service model,” said Ramsell. “In this next phase, customers will also have the option to come into our buildings to browse and select their own materials, use public computers, and fax or copy materials.”

Ramsell said customers should be aware of the following with Phase 2:

  • Book Drops – items can be returned to all locations through the outdoor book drops. There will be NO overdue fines for materials returned. After materials are returned, items will be kept in quarantine for 72 hours in accordance with CDC guidelines before they are checked in.
  • Limited Hours of Operation – each location will reopen with limited hours. Please see the library’s website or call your nearest location for a complete listing of hours.
  • Limited Capacity – Occupancy will be limited at each location to maintain social distancing. Signs and floor markings have been provided to aid customers in following these limits.
  • Limited Computer Use – a limited amount of computers have been spaced 6 feet apart and can be used by customers for 30 minute sessions. A mask must be worn while using the computers.
  • Virtual Programming – All library programs will continue to be online at this time. Check the library’s website for a schedule of events.
  • Curbside Pickup – for customers that do not wish to come in the building or are feeling ill, curbside pickup of items will remain an option.
  • Masks – To help keep staff and other customers safe, the library requests that all customers wear a mask when visiting the library. Masks will be provided to customers who do not have a mask or forget theirs at home.

According to Ramsell, the upper level of the Main Library will remain a staff-only space, but the lobby and children’s department will be open to the public.

“We have provided a great selection of adult and teen materials in our lobby for customers to grab and go,” said Adult and Teen Services Manager Robyn Guedel. “Staff will be able to access the upper level to retrieve materials if a specific item is requested by a customer.”

Other services that will be available during this next phase include notary services by appointment only, genealogy research by email or phone request, readers advisory, and reference services. Items can also be placed on hold using the online catalog on the library’s website.

For questions or more information, call your nearest TCPL location: Main 330-364-4474, Bolivar 330-874-2720, Strasburg 330-878-5711, Sugarcreek 330-852-2813, or Tusky at 740-922-2748.

 

 

 

 

Update 5/15/20: 

Dear Library Customer,

We have enjoyed serving you with digital resources and virtual programming since our buildings closed in March. We are now pleased to provide you with access to physical materials in a safe, no-contact method. Starting the week of May 18, we will offer no-contact curbside pick-up of library materials.

Curbside service is part of the first phase of our responsible restart to library operations. During this phase, our library buildings will be closed to the public. Staff will be available by phone to answer questions, share book recommendations, reserve and pull materials for curbside pick-up, and schedule your curbside appointment. Visit the Hours & Locations page of our website for a listing of the times our five locations will be available to take your call and to offer curbside pick-up. 

Curbside pick-up is easy. You can request materials online or by calling to speak to library staff. When your materials are available, we call you to schedule a curbside appointment. You will come to the library for your appointment. We will bring the items out and place them in your trunk without contact.

On May 18, we will also begin to accept returns without contact. Returned materials should be placed in our book returns.

View answers to our frequently asked questions below. Also, be sure to also look at our calendar of events for listings of our virtual programs.

Sincerely,

Michelle McMorrow Ramsell, Director

 

I have library items that are overdue. Can I return materials?

Our return boxes will open the week of May 18th. ALL returns must be placed in the return bins. No overdue fines will be charged on late materials.

Will you check in my returned materials?

The CDC recommends quarantining returned library materials for 3 days before checking them in and making them available for the next customer. At this time, the Tuscarawas County Public Library has decided to err on the side of extra caution and set returned materials aside for one week.

If my materials are not checked in right away, what does this mean for my library record?

The items you return will remain on your card until they are checked in. If you return materials on Monday, you can expect that your materials will likely be checked in by the following Tuesday. No overdue fines will be charged at this time.

My library building is still closed. How do I pick up my holds or get materials?

All five locations are offering contact-free curbside pick-up of materials. Place your holds or call your library to request materials. When your items are ready, we will call you to schedule a curbside appointment. When you arrive at the library, we will deliver your materials to you – without contact.

What are the hours I can call the library and what are the curbside pick-up hours?

The hours each of our libraries are open to receive calls are listed under the About Us section of our website. Curbside pick-up is available by appointment. 

I always got my tax forms from the library. Can I get tax forms now?

Yes! Call your library. Printed copies of tax forms can be put in your curbside pick-up bag.

Where can I get information about Coronavirus?

Visit coronavirus.ohio.gov for the latest information and data on the COVID-19 Pandemic.

 

 

Update 5/01/20:

As Ohio begins to reopen, many of you have reached out to ask when the library will open.

We are making plans for a responsible restart to library operations. Our top priority remains the health and safety of the community. We are relying upon recommendations from government and health officials to guide our decisions as we make plans for a responsible restart to library operations.

When the library does reopen, it will occur in phases. The first phase will include making sure we have adequate supplies to make the work environment safe and to make sure staff have been adequately trained to perform their work in a safe manner. We will remain closed to the public as we prepare to accept returns and to eventually provide pick up of holds through a combination of no contact curbside delivery and drive-thru pick-up of holds.

The COVID-19 situation is rapidly changing. As new information is available, the Tuscarawas County Public Library System will update its plans and communicate changes. Thank you for your patience as we face this health emergency together.

Michelle McMorrow Ramsell, Director

 

FAQ

I have a question, who can I contact?

Our buildings may be closed, but staff are working behind-the-scenes to serve you.

You can call us at 330-364-4474. You can also send an email to these email help desks:

I want to access digital resources and I don’t have a library card. What do I do?

A digital library card unlocks a wealth of materials and resources. Apply for a digital library card here. Learn more about our digital resources here.

I have overdue items. What should I do?

We are not accepting returns at this time. We know you will keep the materials safe until we reopen. No overdue fines will be charged. We will announce when we are prepared to receive returns.

I have a reserved item ready for pickup. What should I do?

Items currently reserved for you will be available for pickup when we open.

Where can I get information about Coronavirus?

Visit coronavirus.ohio.gov for the latest information and data on the COVID-19 Pandemic.
 

 

Update 3/16/20:

Safety Is Top Priority

Effective today March 16th, 2020 at 8:00 PM. 

  • The Main Library's drive-up window will close.
  • No fines will be accrued for late materials.
  • All book returns are closed.
  • Things are changing rapidly keep visiting our website for updated information.

 

Update 3/13/20:

County Library Closing for Three Weeks

Based upon information from the Governor’s office, correspondence with other libraries, and further discussion of the administrative team, the Tuscarawas County Public Library System has decided to close its five locations to the public starting Monday, March 16th through at least Saturday, April 4th.

Starting on March 16th, customers from all locations will be able to pick up hold materials through the Main Library’s drive-up window located at 121 Fair Ave NW, New Philadelphia. Home deliveries will also continue. Materials may be returned to the Main Library’s drive-up book drop; no fines will be accrued for late items.

“The decision to close our physical buildings to the public was not made lightly,” said Library Director Michelle McMorrow Ramsell. “We feel that during this time, to help limit community spread of the coronavirus, it is in the best interest of our staff and customers to close our buildings. We are pleased that we can continue to provide materials to customers through our drive-up window.”

Customers can make use of the library’s resources from home by downloading and streaming the library’s digital collection which includes everything from eBooks, audiobooks, movies, TV shows, magazines, and comics. Databases are also available to use, including some with educational games for kids like Early World of Learning and educational videos like Lynda.com.

Ramsell said the library also has an app available for both Android and IOS users. By downloading the “SEO Libraries App” and having your library card number and pin, customers have instant access to library materials.

Those who do not have a Tuscarawas County Public Library card but would like to receive a digital card that allows access to the library’s digital collection may apply for a card on the website.

According to Ramsell, the closure plan will be reassessed weekly. For the most current information about Coronavirus in Ohio, visit coronavirus.ohio.gov.

 


Library Customers,

The Tuscarawas County Public Library System is closely monitoring information about the Coronavirus (COVID-19). We continue to rely on information provided by the Centers for Disease Control and Prevention (CDC), the Ohio Department of Health, and the local health departments. We have reached out to local public health officials and are monitoring advisories from the Ohio Department of Health.

The health and safety of our customers and staff is a top priority. The library has put into place measures to assist with the prevention of community spread. We have automatic Purell hand sanitizer stations available for public use in all our libraries. Our library facilities are cleaned daily with CDC-recommended supplies. This cleaning includes routine cleaning of all high-touch surfaces like door handles, self-check stations, computer keyboards, game controllers, copiers, railings, etc. As an added level of precaution, we will be temporarily removing most toys from our children’s areas to ensure we can regularly clean those spaces.

Currently, all of our five locations are open and operating under normal schedules. At this time, the Library will continue to offer all regularly scheduled events and programs. We will continue to monitor the evolving public health situation. We commit to keeping you informed of any changes to our scheduled events or our operations.

Everyone has a role to play in reducing the spread of Coronavirus and staying healthy. Please stay home and do not visit the library if you are exhibiting signs of the flu or if you are not feeling well. Please remember that our Main Library has a Drive-Up window and 24/7 lockers where holds may be picked up. We invite you to explore everything we have to offer on our website. You can download eBooks, audiobooks, and magazines, as well as stream movies.

We encourage customers to wash their hands (or use hand sanitizer) when entering the Library and again after using Library computers or any other high-touch surfaces. To stay healthy, the CDC and other health agencies recommend:

  • Washing your hands frequently. Wash with soap and water for at least 20 seconds; dry hands with a clean towel or air-dry hands.
  • Use an alcohol-based hand sanitizer when soap and water are not available.
  • Cover your mouth with a tissue or sleeve when sneezing or coughing.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Avoid contact with people who are sick.
  • Stay home and away from others if you are sick.

Sharing accurate information from trusted sources is critical to reduce misinformation. Our Main Library will host an informational program about the Coronavirus with New Philadelphia Health Commissioner Vickie Ionno on Thursday, March 19th at 6:30 pm. You can also find reliable and current information about the outbreak by visiting the Ohio Department of Health at coronavirus.ohio.gov. A call center to answer questions regarding Coronavirus is now open. The call center will be open 7 days a week from 9 a.m.-8 p.m. and can be reached at 1-833-4-ASK-ODH (1-833-427-5634).

Sincerely,

Michelle McMorrow Ramsell

Director