Customer Service Assistant (24 Hours)– Main Adult Department

The Tuscarawas County Public Library System is seeking a motivated individual who will assume the role of Customer Service Assistant at our Main location beginning in August of 2024.


Customer Service Assistant – Main Adult Department


24 hours per week


$13.30/hour plus benefits


  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • Retirement Plan

  • Deferred Compensation Plan

  • Flexible Spending Account


High School Diploma or equivalent; job experience and/or equivalent preferred; may be required to load, unload, lift, shelve, transfer and/or transport materials up to 50 lbs including cargo and bookdrop; provide own transportation in fulfillment of job duties; must be available daytime, evenings and some weekends as needed.

Job Responsibilities:

Under the supervision of the Adult and Teen Services Manager, the Customer Service Assistant will perform a variety of library procedures; provide high-quality customer service, programs, and materials to Library clients; and promote Library service to all customers. Duties include but are not limited to:

  • Provides quality circulation, reference, and reader’s advisory service to customers

  • Interprets customer needs and refers them appropriately

  • Plans, prepares, presents, and/or assists with library programs

  • Provides new customers with information about the Library; promotes Library information, services, and programs

  • Provides Mobile Services Support

  • May prepare and coordinate customer collections

Job Requirements:

  • Excellent oral and written communication skills; listening and interpersonal skills; organizational skills; public speaking skills

  • Computer knowledge including Internet searching, familiarity with Microsoft Word, e-mail skills, and file management

  • Comfortable with Mobile Technology

    • Tablets, E-readers, Laptop

    • Digital downloads


Interested persons should submit a completed job application containing three personal references

through the online application portal or directly to:


ATTN: Human Resources Specialist

121 Fair Avenue NW

New Philadelphia, OH 44663


No phone calls, please.

Apply Online Now