The Tuscarawas County Public Library System is seeking a motivated individual who will assume the role of Customer Service Assistant in the Children’s Department at our Main location beginning in September of 2024.
Position(s):
Customer Service Assistant – Main Children's Department
Job Status:
20 hours per week
Starting Salary:
From $13.30 per hour
Benefits:
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid holidays, vacation, and sick leave
Retirement plan
Vision insurance
Schedule:
Day shift
Evening shift
Monday to Friday
Weekends as needed
Qualifications: High School Diploma or equivalent; experience with children preferred; library experience and/or equivalent preferred; may be required to load, unload, lift, shelve, transfer and/or transport materials up to 50 lbs including cargo and bookdrop; provide own transportation in fulfillment of job duties; be available some evenings and some Saturdays.
Job Responsibilities:
Under the supervision of the Children's Services Manager, the Customer Service Assistant will perform a variety of library procedures; provide high-quality customer service, programs, and materials to Library clients; and promote Library service to all customers. Duties include but are not limited to:
Provides quality circulation, reference, and reader’s advisory service to customers
Plans, prepares, presents, and/or assists with library programs for children ages birth through 5th grade and families
Plans, prepares, presents, and/or assists with library outreach programs for children and families
Assists customers with technology-related questions
Provides new customers with information about the Library; promotes Library information, services, and programs
Provides Mobile Services Support
May prepare and coordinate displays and customer collections
Interprets customers’ needs and refers them appropriately
Job Requirements:
Excellent oral and written communication skills; listening and interpersonal skills; organizational skills; public speaking skills
Computer knowledge including Internet searching, familiarity with Microsoft Word, e-mail skills, and file management
Comfortable with Mobile Technology
Tablets, E-readers, Laptop
Digital downloads
Interested persons should submit a completed job application with three personal references through the online application portal or directly to:
Human Resources Specialist
humanresources@tusclibrary.org
Tuscarawas County Public Library System
121 Fair Avenue NW
New Philadelphia, OH 44663
No phone calls, please.
