Customer Service Assistant – Bolivar

The Tuscarawas County Public Library System is seeking a motivated individual who will assume the role of Customer Service Assistant at the Bolivar location.

Position(s): Customer Service Assistant – Bolivar

Status:15 hours per week

Salary: $12.00/hour No Benefits

Qualifications: High School Diploma or equivalent; job experience and/or equivalent preferred; may be required to load, unload, lift, shelve, transfer, and/or transport materials up to 50 lbs including cargo and bookdrop; provide own transportation in fulfillment of job duties; be available evenings and weekends.

Job Responsibilities:

Under the supervision of the Branch Supervisor, the Customer Service Assistant will perform a variety of library procedures; provide high-quality customer service, programs, and materials to Library clients; and promotes Library service to all customers. Duties include but are not limited to:

  • Provides quality circulation, reference, and reader’s advisory service to customers
  • Assists customers with the use of technology and electronic resources and devices
  • May plan, prepare, present, and/or assist with library programs
  • Provides new customers with information about the Library; promotes Library information, services, and programs
  • May prepare and coordinate customer collections
  • Interprets customers’ needs and refers them appropriately
  • Demonstrates a positive attitude and supports library goals and objectives

Job Requirements:

  • Excellent oral and written communication skills; listening and interpersonal skills; organizational skills; public speaking skills
  • Computer knowledge including Internet searching, familiar with Microsoft Word, e-mail skills, and file management
  • Comfortable with Mobile Technology
    • Tablets, E-readers, Laptop
    • Digital downloads

Interested persons should submit a completed job application along with a letter highlighting skills and experience in relation to this job posting to:

Jennifer Groff
Human Resources Coordinator
Tuscarawas County Public Library System
121 Fair Avenue NW
New Philadelphia, OH 44663