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Customer Service Assistant Floater

The Tuscarawas County Public Library System is seeking a motivated individual who will assume the role of Customer Service Assistant- Floater across the library system.

 

Position(s):  

Customer Service Assistant Floater– Various Departments/Locations assigned as needed 

 

Status: 

8-12 hours per week 

 

Salary: 

$10.50/hour

 

Qualifications:  High School Diploma or equivalent; job experience and/or equivalent preferred; may be required to load, unload, lift, shelve, transfer and/or transport materials up to 50 lbs including cargo and bookdrop; provide own transportation in fulfillment of job duties; be available evenings and weekends.

 

Job Responsibilities: 

Under the supervision of the Assistant Director, the Customer Service Assistant-Floater will perform a variety of library procedures; provide high quality customer service, programs, and materials to Library clients; and promotes Library service to all customers. Duties include but are not limited to:

 

  • Provides quality circulation, reference, and reader’s advisory service to customers
  • May plan, prepare, present, and/or assist with library programs
  • Provides new customers with information about the Library; promotes Library information, services, and programs
  • Provides Mobile Services Support
  • May prepare and coordinate customer collections
  • Interprets customers’ needs and refers them appropriately

Job Requirements:  

 

  • Excellent oral and written communication skills; listening and interpersonal skills; organizational skills; public speaking skills
  • Computer knowledge including Internet searching, familiar with Microsoft Word, e-mail skills and file management
  • Comfortable with Mobile Technology
    • Tablets, E-readers, Laptop
    • Digital downloads

 

Interested persons should submit a completed job application along with a letter highlighting skills and experience in relation to this job posting to:

 

Jennifer Groff

Human Resources Coordinator

Tuscarawas County Public Library System

121 Fair Avenue NW

New Philadelphia, OH 44663

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PDF icon TCPL Employment Application.pdf48.85 KB